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Initiatives

Establishment of Green Channel Facility (GCF)

  • Green Channel Facility (GCF) was inaugurated at AG Office in October 2023 by CGA/CS as a one-window, fast-track facility for speedy processing of low-value, low-risk claims.
  • GCF was implemented with active support of office of Dy.CGA FABS, OCGA.
  • Under GCF, payments are processed within a day of submission (of all claims upto PKR 25,000 and of utility claims of any amounts).
  • A dashboard helps monitor GCF payments and prevents against any payment risks

Establishment of Financial Reporting & Data Integration (FR&DI)

FR&DI Cell, inaugurated by the Chief Secretary Punjab, has been established to take forward financial reporting component of strategic direction through:

  • Mapping of data sources and integration of receipts, expenditure, liability and assets related data through development of IT linkages
  • Gathering of users’ reporting requirements and development of financial dashboards for decision-makers in provincial government 
  • Development of user-friendly financial reports based on infographics
  • Capacity building of human resource in data analytics

Data Analytics & Infographics

  • AG Punjab has started using latest data analytical tools to furnish various reports for decision makers and has taken a lead in presenting accounting information in simplified manner.
  • In order to present financial data in a more meaningful manner, infographics have been introduced in annual appropriation account 2022-23, with information in easy-to-understand visuals, inclusive of trend analysis.

Financial Dashboards for Decision-makers

  • The Office of the AG Punjab has upgraded its capacity to develop dashboards through FRDI in coordination with the Directorate of MIS (FABS), CGA office.
  • A Dashboard has been developed and made available at Finance Department to provide real-time budget execution reports.
  • Another dashboard has been developed for Literacy & Non & Formal Basic Education Department for real-time monitoring of development and current budget utilization; dashboard for Special Education Department has also been designed on request from Secretary Special Education and will be activated after due testing.

Establishment of Quality Assurance Cell (QAC)  

  • QAC has been established at AG to assure quality of payment processing and payment related data at AG/DAOs, by generating exception reports for identifying data gaps in system and any irregular payments.
  • Approx. Rs. 70 million of recoveries have been effected through QAC.
  • QAC has also enabled alignment of nomenclature of posts in budget book with names of posts in payroll, as a critical step towards ensuring that payroll gets processed only within the posts sanctioned for a cost-center.

Online Submission of Pension Claims and Monitoring Dashboard

  • Online submission of pension cases has been implemented in the office of AG Punjab and replicated in 07 DAOs in collaboration with School Education Department (SED) and PITB.
  • Online pension not only facilitates submission process for pensioners, but will also help reduce rejection and resubmission of cases by ensuring that online token for cases is issued only when all documents are complete in the first place.
  • A dashboard has been developed with the assistance of PITB that enables joint monitoring of pension cases, within SED as well as pension process within AG/DAOs. A unique example of two organizations offering themselves for mutual accountability with regard to processing of pension cases.
  • Effective usage of dashboard will enable timely submission of pension cases to AG/DAOs.

Reducing Payment Processing Time & Rejection Rate

  • AG office has initiated a proactive approach to reduce processing time & rejection rate of supplier payments.
  • Standardized, universal check-list of reasons for rejection of payment claims (supplier claims), has been developed and shared with departments.
  • In order to monitor reasons for rejection, a dashboard has been developed.
  • For facilitation of the departments letters have been written to convey key reasons for rejection of claims and to offer training of their staff to help ensure compliance with requirements and minimize rejection of claims

Facilitation & Grievance Redressal

  • In order to improve public service delivery, GPF Facilitation Center (Level-I Facilitation) was established at AG office in 2022 to enable submission of GPF related cases in a facilitated manner, on the same pattern as Pension Facilitation Center that had been established earlier.
  • As a next level of facilitation, a Facilitation Level-II Section has been established at AG Office to help expedite processing of Pension as well as GP Fund cases. The Facilitation Level-II Section gets activated after 3 days of submission of a case (at Facilitation Center: Level-I) and ensures that the case gets resolved within shortest possible time, while fulfilling requirements of rules.

Anticipatory Pension

  • Automatic payment of Anticipatory Pension to all retirees with incomplete pension papers has been implemented by the provincial government through active involvement of the office of Chief Secretary and FD in modifying rules to the benefit of pensioners.
  • Role of AG office was instrumental and proactive in this regard, with its efforts at implementation since 2021.
  • Under the SAP system-based solution at AG, all retirees, whose pension cases have not been finalized and submitted by their departments to AG/DAOs, automatically get paid into their salary account, anticipatory pension @ 65% of basic pay, thereby protecting them against financial distress on retirement.

 

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